Please read this page
Before you begin ordering your Ritas & Queso…
Online Ordering Hours
- Ritas & Queso online ordering is only available on Monday - Saturday 10AM - 4P
- Our ordering platform will be turned off after hours.
Confirmation, Acceptance, and Rejection
- Once you have placed and purchased your Ritas & Queso order you will receive a receipt via email.
- Your order will not be officially accepted until you receive an acceptance email from a member of our Ritas & Queso team.
- All online orders will be accepted or rejected within 1-hour of receipt.
- If your order is accepted you can expect delivery in our standard delivery window of 2p - 5p. Or you can pick up your order at the designated pick-up window of 11a - 6p.
Your order may be rejected for one of the following reasons:
- Your order’s delivery address is outside of our designated delivery zones communicated on our website.
- There is not enough inventory to fulfill your order during the time you request.
- Full refund
- Move the delivery day
- Change order procurement to pick-up (if out of the delivery zone)
- We do not allow customers to submit one large order for delivery to many different addresses.
- You must place each order with different delivery addresses separately.
- Alternatively, you can place one large order for multiple kits and pick-up and handle delivery yourself.
- The maximum quantity for each product you can order is (10)
- You can submit multiple orders to meet your desired volume or just call us to place the order.
Ordering For a Future Date
- Online orders for a future date can be no more than seven days out.
- Please call us if you want to discuss an order even further out.