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Before you begin ordering your Ritas & Queso…

Age Disclaimer

Our products are available for order by and for customers over the legal drinking age of 21 years.

Online Ordering Hours

• Ritas & Queso online ordering is only available on Monday - Saturday 10AM - 4P
• Our ordering platform will be turned off after hours.

Confirmation, Acceptance, and Rejection

Order Confirmation:
• Once you have placed and purchased your Ritas & Queso order you will receive a receipt via email.

Order Acceptance:
• Your order will not be officially accepted until you receive an acceptance email from a member of our Ritas & Queso team.
• All online orders will be accepted or rejected within 1-hour of receipt.
• If your order is accepted you can expect delivery in our standard delivery window of 2p - 6p. Or you can pick up your order at the designated pick-up window of 11a - 6p.

Order Rejection: Your order may be rejected for one of the following reasons:
• Your order’s delivery address is outside of our designated delivery zones communicated on our website.
• There is not enough inventory to fulfill your order during the time you request.
For all rejected orders we will give you the following options:
• Full refund
• Move the delivery day
• Change order procurement to pick-up (if out of the delivery zone)

Multiple Orders

Gifting Orders:
• We do not allow customers to submit one large order for delivery to many different addresses.
• You must place each order with different delivery addresses separately.
• Alternatively, you can place one large order for multiple kits and pick-up and handle delivery yourself.

Maximum Quantity:
• The maximum quantity for each product you can order is (10)
• You can submit multiple orders to meet your desired volume or just call us to place the order.

Ordering For a Future Date

• Online orders for a future date can be no more than seven days out.
• Please call us if you want to discuss an order even further out.

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